Have you ever met someone who made a terrible first impression? Chances are, this person practiced manners poorly and lacked communication skills. He may not have had a firm handshake. Maybe he avoided eye contact (or worse, ignored you while interacting with others). Perhaps the person attempted to sell you something yet failed because he was so over-the-top, aggressive and only interested in earning your business.
Manners matter. If you don’t think so, read up on the importance of soft skills. Manners matter to employers; they ought to matter to you, too, if you’re searching for a job or hope to earn a promotion at any point in your lifetime.
Here are five outcomes of practicing good manners. Consider these outcomes proof that manners matter.
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You make a great first impression.
We’re all prone to interpret others’ behavior, for better or worse. We often make a judgment call within the first 20-30 seconds of meeting people. It all goes back to the primacy effect and negativity bias. When you meet someone new, and the person makes a poor first impression, it sticks with you—often permanently, even if the person’s future behavior is completely different (and better) than the behavior he exhibited when you initially met.
This means you need to make a great first impression every time you meet someone new. One tried and true method is to practice great manners, proper etiquette, and strong communication skills.
You stand out.
Let’s face it. People who go above and beyond to practice good manners are an endangered species. Many Gen Z students and recent grads have faced the conundrum of being kept on a tight leash as children while given unlimited virtual access to the world (and beyond). Under the thumb of ever watchful parents, afraid of tragedies, kidnappings, and accidents, many Gen Z students and grads have been thrown electronic devices to keep them pacified since they were preschoolers. These devices introduced them to social media, video games, and false realities. Many Gen Z students and grads feel more comfortable communicating via devices than face-to-face as a result. The same students and grads express a desire to spend more time face-to-face with others, even though communication skills are often lacking.
If you lack knowledge of how to practice good manners, seek help to improve these soft skills. Your ability to gain and maintain employment may depend on willingness to develop better manners.
You brand yourself well.
If you want to stand out to employers, college faculty and staff, alumni, and peers, practice great manners. When you interact positively and politely with others, you brand yourself as the kind of person people want to hire and work with.
As I discuss in the video accompanying this article, when you practice good manners, you brand yourself well. People see you as courteous, thoughtful, attentive, kind, generous, helpful, and grateful. The people you meet will remember these great character traits and assets when they think of you. Maybe the next time they learn of a fabulous job opening, you’ll be the first to come to mind.
You build a strong network.
When you’re polite, courteous, thoughtful, attentive, and grateful, who wouldn’t want to hire you? Who wouldn’t want to keep in touch and connect with you on social media? Who wouldn’t want to interact with you in discussions or meet with you for an informational interview? All great employers want to hire candidates who exhibit good manners and strong communication skills.
If you treat others well and make a positive first impression, you build strong, lasting relationships with other professionals, your peers, and your supervisors. Networking is all about relationships. When you practice good manners, connecting with others, building those relationships, and maintaining them is natural.
You improve your self-esteem.
When you take esteemable actions, you gain self-esteem.
When you possess a sense of self-esteem and self-respect, you behave differently in the workplace, particularly in times of conflict. You can carry your head high because you know you’re doing the best job possible. When people gossip, you brush it off because no one else’s opinions define your sense of value or worth. This sort of self-esteem is a direct result of your actions. If you’re doing the next right thing each day at work, and you treat everyone politely and courteously, you can feel calm, comfortable, and proud of the work you’re doing.
At the end of the day, the way you treat others speaks volumes about how you feel about yourself.
If you recognize that practicing good manners and interacting with others positively is a challenge for you, reach out to me for help with soft skills coaching.